Events such as the flooding caused by Hurricane Matthew commonly result in the loss of important documents. North Carolinians can use the following resources to replace lost or damaged documents and records.

SNAP Card (Food Stamps): 1-866-719-0141
Website: http://www.ncdhhs.gov/divisions/dss/local-county-social-services-offices

EBT Card: 888-622-7328
Website: http://www.ebtcardbalance.com/north-carolina-lost-ebt-card-el27

N.C. Birth and Death Certificates: 919-733-3000
Website: http://vitalrecords.nc.gov/order.htm

N.C. Marriage Certificate: 919-733-3000
Website: http://vitalrecords.nc.gov/order.htm

N.C. Driver License: 919-715-7000
Website: http://www.dmv.org/nc-north-carolina/replace-license.php

Vehicle Titles: 919-715-7000
Website: https://www.ncdot.gov/dmv/vehicle/title/replacement/

Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: 877-275-3342
Website: www.fdic.gov

Credit Cards: Contact the issuing institution:

• American Express: 800-528-4800
  https://online.americanexpress.com/myca/mobl/us/static.do?page=un_lostorstolen
• Discover: 800-347-2683  www.discover.com/credit-cards/help-center/
• Master Card: 800-622-8372  www.mastercard.com/cgi-bin/emergserv.cgi
• Visa: 800-847-2911 https://usa.visa.com/support/consumer/lost-stolen-card.html

Credit Reports (Equifax, Experian or TransUnion):  877-322-8228
Website:  www.annualcreditreport.com

Social Security Card: 800-772-1213
Website:  www.ssa.gov

Medicare Cards: 800-772-1213
Website: www.socialsecurity.gov/medicarecard/

Green Card: 800-375-5283
Website: https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Passport: 877-487-2778
Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html

U.S. Savings Bonds:  800-722-2678 or 800-553-2663
Website: http://www.treasurydirect.gov/

Tax Returns: 800-829-1040
Website: http://www.irs.gov/pub/irs-pdf/f4506.pdf

Military Records: 866-272-6272
Website: www.archives.gov/contact/

Insurance Documents: Contact your own insurance agent

Real Estate & Property Records (Mortgage Documents, Deeds, etc.): Contact your own real estate agent
Website: http://propertydeeds.org/lost-property-deed-replacement-procedure/

Medical and Prescription Records:
Call your own doctor; medical and prescription records are tracked electronically.

Other Family Records:
Website: http://www.archives.gov/preservation/disaster-response/guidelines.html

Individuals, including homeowners, renters, and business owners, in the designated counties who suffered loss or damages due to Hurricane Matthew may register for assistance online atwww.DisasterAssistance.gov, by downloading the FEMA mobile app, or by calling  1-800-621-FEMA (3362). For those who use 711 or Video Relay Service (VRS), the number is also 1-800-621-3362.  For people using TTY, the number is 1-800-462-7585.

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Dial 211 to speak with a trained call specialist about Hurricane Matthew assistance in your area; the service is free, confidential and available in any language. Call 511 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or textNCRecovers to 30306.